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The Capture Vital: Why Your Front Desk Can Make or Break Your Practice
Do your patients get left on hold or wait more than 5 days for an appointment? If so, you’re likely wondering why your conversion rates are declining. By making small changes to your scheduling and staff communication tactics, you can tailor your approach to your ideal patient and significantly improve conversions.
In this week’s episode, Zed discusses the capture vital. He breaks down simple techniques that make a big difference, reveals how patients react to their experiences and provides valuable feedback on how to approach every call.
What we discuss in the episode:
- How the structure of your schedule impacts patient conversions
- The importance of prioritizing appointment availability for your ideal patients
- Small tweaks to staff communications to promote comfort for patients
- Aligning your schedule with your business goals
Sponsored by TrackableMed
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